About us

 

We are pleased that you’ve come to our website in search of the freshest, most decadent candies and treats on the planet! We work very diligently to serve each and every customer with the highest level of care, service, and quality. Shoppers from around the world order their sweet indulgences through our website, and it is our genuine pleasure to serve individuals and businesses alike with a leading selection and variety of confections. 
 

 

Who We Are

When looking for a candy company that stands apart from the competition, we know that you’re looking for more than just great candy. We’ve built our company on a foundation of customer care and trust. Our team works together to ensure that customer questions are answered quickly and accurately. You’ll receive more than just fly-by-night service - we work hard to help connect you with the perfect confections. Based on your questions and preferences, our customer care team can even help you stock a whole online or brick-and-mortar shop. Even if you have no experience in candies, we are here to help!

Not only are you in search of great candy, but you want to know that you’re getting fresh sweets. We work with the best manufacturers in the industry to get the freshest candies. Our rigorous inventory control ensures that stale candies are never sent your way. Fresh candy is more flavorful and offers an ideal, decadent texture. When you order candy from us, you can rest assured that you are enjoying candy at its peak.

When it comes to finding candy, you probably want the best selection. We beat competitors every day with our unparalleled selection. We work with elite suppliers around the world to stock the widest selection of candies that you’ll find anywhere. Find chocolate, jelly beans, licorice, caramel, gum, lollipops, cookies, marshmallows, taffy, toffee, cotton candy, candy bars, and any confection you can think of, all in one convenient place!

We work hard to please each and every customer, which is why we offer customized orders. You can choose the type of candy you’re looking for, and you can even search for specific colors to match birthdays, showers, weddings, anniversaries, graduations, and more. Get delicious treats that match your occasion!

We know that buying online is convenient, so we’ve made it easier than ever to order candy online. Don’t worry about going to the candy shop and being disappointed with their lack of selection, quality, and freshness. When you place an order with us, you can be sure that your fresh, delicious candy is being prepped for fast delivery.

Our specially designed shipping system takes your order from payment to delivery faster than any other. In moments, your order is on the way! Save fuel and time by ordering with us online.

Now that you know all about our company, we encourage you to visit our selection of decadent treats!

 

 

Shipping & Delivery:

Please allow about 2-7 business days for standard & free delivery. For delivery to Alaska or Hawaii, please allow 9-14 days for delivery. For delivery to PO Boxes in Alaska, Hawaii, US Territories and APO/FPO addresses, allow three weeks for delivery.

 

Returns & Replacements:

Our customer care team is here to help with your return and refund requests. On this page, you’ll find our exact outlines for returns and refunds. All return and refund requests must be made to our customer care within 10 business days of receipt of the order, and customer care needs to authorize this exchange in advance. In an effort to protect all of our customers, we only accept returns of non-edible items that haven’t been used or worn. Refunds do not include shipping costs. The customer is responsible for the cost of shipping returned items back to us. We do not charge a restocking fee. Your pre-approved returns can be mailed directly to us. To gain pre-approval for your return or refund, please contact our customer care team before shipping your package to us. When you ship your package, your pre-approval will need to be on file with our customer care center. Please email us at info@firstchoicecandy.com (no refunds for products returned without prior approval)

REFUSAL OF PACKAGE:

If a package for delivery is refused at the time of delivery, the customer is responsible for the cost of all shipping. These costs include original shipping and the cost of shipping the package back to our facilities. All of these shipping costs will be charged to the customer’s original chosen method of payment.

 

Ordering & Cancellation:

Cancellation: We diligently work to get your order out as soon as possible. Your fresh candy is packaged for delivery as soon as possible, and your order of decadent treats can even go out within seconds of submitting your order. To serve our customers as efficiently as possible and to promote the highest level of customer satisfaction, each order is prepped and released for delivery as soon as possible. Once an order has been released for delivery, we cannot cancel the order. If your order has not been released yet, please contact our customer care team immediately to inquire about cancellation. Our fulfillment system is a dynamic and expeditious one that works around the clock to ensure our customers are served as fast as possible. Once you’ve processed your payment, your order could be shipped in minutes. While we understand the frustration of not being able to cancel an order, we also implement a very intricate process to ensure that each package is shipped as soon as possible. When one order is taken out of queue, it causes massive problems with the rest of a system. Simply put, when a order goes out, it’s next stop is at your doorstep! We encourage each and every customer to carefully consider their purchasing before actually submitting an order. Research your selections, and if you have any questions about the products you’re looking at, reach out to our customer care team by calling or e-mailing the. We are pleased to offer assistance with any of your inquiries. Remember: once an order has been submitted, we cannot guarantee a cancellation. Backorders: All backordered items will be shipped via Standard Delivery service at no additional charge.

 

Payment, Pricing & Promotions:

FirstChoiceCandy.com Accepts All major credit cards. Including Visa MasterCard American Express and Discover. In addition, we accept PayPal & Amazon checkout.

 

Privacy Policy

Privacy Policy

This privacy policy sets out how FirstChoiceCandy.com uses and protects any information that you give FirstChoiceCandy.com when you use this website. FirstChoiceCandy.com is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. FirstChoiceCandy.com may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect:

We may collect the following information:

  • Name

  • Contact information including email address

  • Demographic information such as postcode, preferences and interests

  • Other information relevant to customer surveys and/or offers

For the exhaustive list of cookies we collect see the List of cookies we collect section.

 

What we do with the information we gather:

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.

  • We may use the information to improve our products and services.

  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

 

  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

 

Security:

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies:

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites:

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website.

 

Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

 

Controlling your personal information:

You may choose to restrict the collection or use of your personal information in the following ways:

  • Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

  • If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at orders@FirstChoiceCandy.com

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

 

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to 12067 Foothill Blvd Ste E Sylmar CA 91342.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

 

Returns & Replacements:

Our customer care team is here to help with your return and refund requests. On this page, you’ll find our exact outlines for returns and refunds. All return and refund requests must be made to our customer care within 10 business days of receipt of the order, and customer care needs to authorize this exchange in advance. In an effort to protect all of our customers, we only accept returns of non-edible items that haven’t been used or worn. Refunds do not include shipping costs. The customer is responsible for the cost of shipping returned items back to us. We do not charge a restocking fee. Your pre-approved returns can be mailed directly to us. To gain pre-approval for your return or refund, please contact our customer care team before shipping your package to us. When you ship your package, your pre-approval will need to be on file with our customer care center. Please email us at info@firstchoicecandy.com (no refunds for products returned without prior approval): REFUSAL OF PACKAGE: If a package for delivery is refused at the time of delivery, the customer is responsible for the cost of all shipping. These costs include original shipping and the cost of shipping the package back to our facilities. All of these shipping costs will be charged to the customer’s original chosen method of payment.


Disclaimer:

While we work to ensure that product information is correct, on occasion manufacturers may alter their ingredient lists. Actual product packaging and materials may contain more and/or different information than that shown on our Web site. We recommend that you do not solely rely on the information presented and that you always read labels, warnings, and directions before using or consuming a product. For additional information about a product, please contact the manufacturer. Content on this site is for reference purposes and is not intended to substitute for advice given by a physician, pharmacist, or other licensed health-care professional. You should not use this information as self-diagnosis or for treating a health problem or disease. Contact your health-care provider immediately if you suspect that you have a medical problem. Information and statements regarding dietary supplements have not been evaluated by the Food and Drug Administration and are not intended to diagnose, treat, cure, or prevent any disease or health condition. First Choice Candy assumes no liability for inaccuracies or misstatements about products.

 

Legal Disclaimer

 

Product Repackaged From Bulk Packaging. Repackaged in a facility that also processes Peanut, Tree Nuts, Wheat, Soy, Milk Products and spices based on product type.

 

 

Statements regarding dietary supplements have not been evaluated by the FDA and are not intended to diagnose, treat, cure, or prevent any disease or health condition.